Policies
Scheduling
At Ananya Aesthetics, appointments are required. Every effort is made to accommodate your request and we encourage you to schedule appointments well in advance, so you are able to book the appointment time that you prefer. Please refer to our cancellation policy prior to reserving your appointment time. Scheduling an appointment is your acceptance of this policy. We love having you as a patient but we do reserve the right to refuse service at any time, to any one, for any reason.
Recommended Arrival Time/Late Arrivals
For your first visit, please arrive 10-15 minutes prior to you appointment to allow ample time to check in and complete intake paperwork.
For all other appointments, please arrive 5-10 minutes prior to your appointment so you have plenty of time to relax and do any paperwork that may be required. Arriving late may cause a limit in treatment, and/or may delay the next patient’s appointment. We will always do our best to accommodate but in some cases, rescheduling your appointment may be the best option for you. In such cases, the cancellation policy will apply. *Please see Cancellation Policy*
Appointment Reminders
As a courtesy to our patients, we will contact you one day prior to your scheduled appointment via email. If you are unable to make your appointment we urge you to call us back and let us know as soon as possible, as others may be waiting for your scheduled appointment time. Failure to cancel your appointment will result in a $50 cancellation fee. Keep in mind the reminder email is a courtesy. You are responsible for your appointment time whether or not you receive an email. Please be sure emails from us are not going into a spam folder.
Cancellation Policy
We understand that unanticipated events happen occasionally in everyone’s life. Our desire is to be effective and fair to each of our clients, therefore the following policies are honored:
If you need to cancel your appointment, please allow a minimum of 24 hours to notify us of this cancellation. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged a $50.00 cancellation fee for your appointment. This amount must be paid prior to your next scheduled appointment.
No Shows Policy
Anyone who either forgets or consciously chooses to for go his, her or their appointment for whatever reason will be considered a “no-show.” They will be charged a $50.00 fee for their “missed” appointment. *Please See Cancellation Policy*
Rescheduling Policy
Each client is giving a one time courtesy rescheduling opportunity for an original appointment. If a client needs to reschedule again, a $100 non refundable deposit needs to be placed within 48 hours of the appointment (or at time of booking whichever is soonest). This deposit can go towards the treatment, however if the clident does not show, is 15 minutes or more late, or needs to reschedule again, the deposit is lost. After rescheduleing twice you will no longer be able to book with our practice. This superceeds the original appointment 15 minutes late policy.
Payment Options
We accept all major credit cards and cash. We are working on accepting Care Credit™. Gift cards such as Visa or American Express gift cards and checks are not accepted. We are currently not accepting PayPal, Google Pay, Apple Pay, or Venmo.
Prices and Promotions
We try to make Ananya Aesthetics as affordable as possible, and although we try to keep our website and menu of services as updated as possible, please note that prices, services and products are subject to change at any time without notice. Special offers and discounts may not be combined.
Service Return Policy
All of our treatments and services are non-refundable. Unfortunately, we do not offer refunds on services even if you are disappointed in the result or unhappy with the outcome.
Product/Accessories/Other Merchandise Return Policy
In order to protect our employees and our customers from any additional risk, all of our products (including skincare), accessories, and other merchandise are final sale and non-refundable. This policy is consistent with sales made online and in-office. We are also unable to accomodate exchanges. We are not responsible for items damaged in transit or items you accidentally damaged. The moment you submit an order, we are unable to cancel it or refund your money. Once a product has left our office, we cannot accept it back and/or give a refund.
Prepaid Service Policy
If you prepaid for a service, and no longer wish to use this service, we are unable to refund your money, however you may use that credit towards another treatment and/or merchandise sold at Ananya Aesthetics.
Location Etiquette
As a courtesy to other guests, and building residents, please maintain a quiet level of conversation. Additionally, we ask that all guests silence their cell phones during each visit to our location.
Full Disclosure
At Ananya Aesthetics our main goal is for you to be happy with our service and love the results you achieve. We believe in full disclosures, which means we strive to ensure that you understand the treatments you review and the risks and benefits associated with each of them. With this in mind, we urge you to read through each of the consent forms that we provide for you prior to signing them. If you have any questions at any time, please ask. We are here to help!
By booking an appointment or purchasing an item you agree to all of the policies on this page.
Ananya Aesthetics LLC, DBA Ananya Aesthetics is the MSO for ZKN Medical Corporation. Medical director Luani Lee, M.D.